"We shopped the "Massive Box Shops" and received both a carpet quotation and also a laminated Wooden flooring quotation, the quotes cost us $fifty, which can be purported to be credited for the purchase. Anyway, we referred to as Empire Today given that they give free of charge rates. After we negotiated a little the Empire rep's "all inclusive" carpet selling price quote was about $a hundred fewer than the Big Box carpet quotation.
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I turned them in the BBB, and As outlined by another business there's nothing no one can perform about it, tiny claims in this article I appear
I called the customer care range for Empire a minimum of 3 times yesterday, attempting to get an estimated time for your installers to point out up. The business had me waiting house all day long, even after they advised me to anticipate installers in between 1pm & 3pm. That time arrived and went, together with another cell phone simply call to them. About 6pm inside the night, following it turned dark outdoors, I termed customer care once again to determine should they can make it at least sometime early the following day so that my Tenant can go into her apartment, And perhaps re-timetable new household furniture supply for later time from the day.
Then they lifted up my carpet, tore out aspects of the pad, threw them into my kitchen, then advised me they considered there was asbestos there. Then they remaining, indicating they could not do The task.
Now we have spoken with an attorney and so are visiting the media. You are able to counsel to pay the carpet out for that carpet. Stay away from providing the money to them this way if they don't set up the carpet belongs for you and you will employ the service of another person. Get a replica of his motorists license and his social safety card. Greater nonetheless Do not simply call or use him. Alejandrina Ammer,W 33rd Ave, Denver, Colorado
This really is in reaction to the "Resolution in Development" putting up. As of this time I have NOT listened to from Empire Today. There's been no provides. I'm the only real person who is going to be creating any selections about this subject!
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I called Jerry on Thursday, but he under no circumstances returned my phone. Then I named Empire customer service. Was told that this was a typical occurrence and offered a substitute carpet. Eventually, I been given a full refund and went with an area carpet company just after getting that Jerry had undersold the carpet. Denying the put in was Empire's method of backing out of their contract on an arranged value.
Unique report: I sat down with Empire Today's salesman, Sean Owen and decided to choose their fifty/50/50 offer for installation of laminate flooring in my learn bedroom and Workplace. Soon after investigating numerous other nearby firms, I feel this 50/50/50 deal is a fraud. My fault for not looking prior to going using this awful business. They were however dearer than other offers. With Having said that, the corporate arrived on a cold January 2016 working day. Two from the three Mexican personnel did not speak English. Hence, it manufactured it difficult to communicate with the onset. They retained leaving my entrance doorway open up after inquiring here them to shut the door various times. Moreover, the electrical observed was just exterior the front door and was incredibly loud. Following the function was just about accomplished, the English speaking employee arrived to me and mentioned they didn't have plenty of boards. I used to be flabbergasted. I promptly named Sean and he reported, "I've some own contacts and I'll contact you back again." It has been numerous times and no one from Empire Today not even Sean has identified as me!
When I protested and asked to speak to anyone over his fork out quality, King refused to give me any info to help me in obtaining a resolution. Right after I discovered the CEO's data on the net, I contacted him to inform them of the problem. He refused to help you and mentioned that he was planning to terminate the agreement, which he did. I've issued a grievance the Legal professional General's Workplace.
Shake fingers.. get er carried out. The set up working day arrived and the crew confirmed up all-around 10am.. This was depressing due to the fact I was hoping they'd do it in someday (whole downstairs 900 sq ft staying carried out). read more However, they obtained appropriate to it transferring home furniture and getting rid of the aged flooring. A next crew before long confirmed up and points shifted into high gear plus they completed up (every thing cleaned up and ready for inspection) about 6:30pm. It was a flawless set up and they returned all of the home furniture and many others to its suitable location and walked me by way of everything for making selected I used to be pleased. The only real criticism I could quite possibly come up with is the fact that we had repainted in anticipation of The brand new floors and they left hand prints on some partitions that needed to be touched up but that may be staying genuinely petty provided the superb position they did. I am unable to say enough great concerning this knowledge. Every little thing I had listened to about Empire Today (expensive, significant tension revenue pitch, negative installation, and so on) was Certainly Bogus. This corporation offered us by having an awesome knowledge.. and many notably, stunning floors (see photo).
seven. Ahead of the installers pack up, you’ll walk with the rooms with them to ensure The task is completed specifically towards your pleasure.
Empire Today should assure the prospective customers are self-confident in the choice of flooring available in addition to the workforce of installers who install the ground and carpet. Yelp reviews show that Empire Today has an issue with dependable skilled installers.